Timetables page field descriptions

Last Updated : Apr 26, 2022 |
Prolog information
Metadata
Keywords:

Timetables

Name
Description
Name
Type the name of the timetable.
Description
Type a brief description of the timetable.
Timezones
Select the timezone in which you operate the contact center. You configure all the time intervals in the timetable in the selected timezone.

Business Hours

Name
Description
Name
Type the name of the time interval.
Description
Type a brief description of the time interval.
Start
Type the time when the working day starts.
End
Type the time when the working day ends.
Type
Select one of the following:
  • Days
    Select the weekdays when the contact center is in operation.
  • Dates
    Select the date or the range of days to which the timetable applies.

Holidays

Name
Description
Name
Type the name of the holiday.
Description
Type a brief description of the holiday.
Calendar
Select the date or the range of dates when the contact center is closed for holidays.