Assigning a queue to an Agent Assist profile

Last Updated : Oct 15, 2024 |
Prolog information
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Keywords:
You must assign a queue to an Agent Assist profile to receive customized suggestions for that queue.
Before you begin
Ensure that you have an existing Agent Assist profile or complete the previous actions to create a new one.
  1. In the navigation tree, click Contact CenterQueues.
  2. In the row of the queue to update, click the Three Dots icon and click Edit.
    STEP RESULT:
    Application Center Administration displays the Queue pane.
  3. In the Agent Assist Profile list, select an Agent Assist profile.
  4. Click Save.