The following table provides information about the New Auto Response page fields and their descriptions:
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Field
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Description
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Name
|
Enter a name for the automatic response.
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Description
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Enter a description for the automatic response.
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Subject
|
Type the title summary of the response.
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Body
|
Type the text to appear in the automatic response.
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Attachments
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Select the file to attach to the automatic response.
The maximum supported attachment size is 10 MB.
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Save
|
Click to save the details.
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Save and Publish
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Click to save the details and make the template visible to agents.
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