The following table describes IMAP settings for incoming and outgoing emails that display when you select IMAP in the Incoming Protocol list.
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Field
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Description
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IMAP Protocol
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The IMAP protocol to use, depending if your email provider uses secure IMAP.
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Fetch unread emails for last
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The number of days before the mailbox-enabled date for which Avaya Experience Platform™ Public Cloud retrieves unread emails from the mailbox.
The default value is 1 day. You can select any value between 1 day and 30 days. Avaya Experience Platform™ Public Cloud supports fetching of unread emails upto a maximum of 30 days from the Mailbox Enabled Date.
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Mailbox Enabled Date
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The date on which you save the mailbox.
Avaya Experience Platform™ Public Cloud automatically updates the date to the current date on which you configure and save the mailbox.
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Server Host
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The mail server or IP address where the account exists. For example, imap.myemailserver.com.
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Server Port
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The port number for the mail server.
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If you use an encrypted security protocol, the default IMAP port number is 993.
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If you use an unencrypted security protocol, the default IMAP port number is 143.
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TLS Type
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The security protocol to use for receiving emails. For example, for IMAP you can select STARTTLS. For IMAPS, you can select TLS.
Note:
For TLS, Avaya Experience Platform™ Public Cloud only supports standard CA certificates, not self-signed certificates.
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Authentication Type
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The authentication method to use for connecting to the mail server. For example, for both IMAP and IMAPS, you can select LOGIN.
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Account Folder
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The mailbox folder that Avaya Experience Platform™ Public Cloud pulls incoming emails from to route to agents. For example, you can type Inbox.
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Timeout (Secs)
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The maximum amount of time in seconds during which the contact center attempts to retrieve an email. The maximum value is 120 seconds.
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Delete Email From Server
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Enable this option to automatically delete incoming emails from the mail server after they are successfully downloaded by Avaya Experience Platform™ Public Cloud.
By default, this option is disabled.
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