Your account is already created when you use the account administrator credentials that Avaya provides to log in to Application Center Administration for the first time. Use Application Center Administration to create new users for that account. You can use a pre-configured spreadsheet to add users in bulk or create users individually.

Using Application Center Administration, you can also create profiles. A profile is a reusable object that you can configure with different settings. You can create a profile for the various digital channels. Each profile is unique and can be assigned to a single account. Only an account administrator can assign a profile to an account or account hierarchy level.

Enable the digital profile feature for the specific channels required for your contact center solution. You can assign profiles to users that handle digital interactions for the various supported channels.

You can select multiple roles when you create a profile. An account administrator can associate a profile with multiple users. The roles defined in the profile are thus assigned to the user.

After you create a profile, you can assign it to an account. The account inherits the configuration associated with the profile. You can edit a profile to enable or disable features. You can also change attributes, queues, multiplicity, roles, and groups. When users are associated with the profile, the updated information gets reflected to the users.

When you create agents where all the channels are enabled, logging in to Avaya Workspaces is blocked even if there is an error in one of the channels.

For example, when an account administrator creates an agent with all the channels enabled, and the voice channel fails. The agent is successfully created for other channels but fails to create for the voice channel. When the agent logs in to Avaya Workspaces through other digital channels, the agent is blocked.