Deleting reason codes

Last Updated : Oct 03, 2023 |
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Delete existing Not Ready reason codes or disposition codes if you no longer use them.
If you delete a Not Ready reason code or a disposition code from Application Center Administration, the agent cannot open the deleted code in Avaya Workspaces.
Before you begin
Log in to Application Center Administration as an account administrator.
  1. In the navigation tree, click Contact CenterReason Codes.
  2. On the Reason Codes page, for the code to delete, click the Three Dots icon and then click Delete.
  3. In the confirmation dialog box, click Delete.