Configuring email routing

Last Updated : Aug 21, 2023 |
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As an account administrator, you can configure the following:
  • The way in which Avaya Experience Platform™ Public Cloud routes email interactions to enable contact center customers to experience the best service.
  • The attributes that apply to all email interactions for an email account.
  • The routing rules associated with email interactions.
Before you begin
Log in to Application Center Administration as an account administrator.
  1. In the navigation tree, click ChannelsEmail.
  2. On the Email Mailboxes page, for the account to configure, click the Three Dots icon and click Configure routing settings.
  3. On the Routing Configuration Settings page, fill in the relevant fields.
  4. Click Save.
Related links
Routing Configuration Settings page field descriptions
Verifying email channel