As an administrator, you can configure the Voice interations with live transcription for Agent Assist as follows:
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Layout Manager, add the Voice layout as an existing or new layout.
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Import the Realtime Transcript widget for Agent Assist. You must add the Realtime Transcript widget for the voice interactions to work.
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In the Customize tab, add the transcript widget to one of the available UI slots. Ensure the Agent Assist widget is assigned to a different UI slot for the transcription to succeed.
