Change history

Last Updated : Feb 18, 2025 |
Prolog information
Metadata
Keywords:
Issue
Date
Summary of changes
64
February 28, 2025
Removed information related to X (Twitter) from the publication.
63
January 22, 2025
Minor updates throughout the document.
62
October 22, 2024
Added information about typing indicators for messaging indicators at:
Added information about support for resource partitions and caller IDs at:
Added information about support for timed After Contact Work at:
Added information about the Interim response for Email Channel field describing the partial email response feature configuration at UX profile field descriptions.
Added information about the email draft save time configuration at UX profiles and Draft Email Auto Save Interval field at UX profile field descriptions.
Added information about support for Omni SDK with Avaya Experience Platform™ (On-Prem + Connect) in the section at Omni SDK with Avaya Experience Platform (On-Prem + Connect).
Updated information about support for Avaya Experience Platform™ Public Cloud orchestration with Avaya Experience Platform™ (On-Prem + Connect) in the section at Avaya Experience Platform Public Cloud orchestration with Avaya Experience Platform (On-Prem + Connect).
Added information for the skill-based profile selection configuration for Agent Assist with Avaya Experience Platform™ (On-Prem + Connect) at:
Added information about agent notes support with Avaya Experience Platform™ (On-Prem + Connect) at Configuring Agent Notes.
Added support for the voice channel for Agent Assist at Voice interactions with transcription configuration.
Added information about the languages supported for Agent Assist at Supported languages for Agent Assist.
61
September 30, 2024
Added information about configuring social media accounts in Application Center Administration at:
Added information about support for Avaya Experience Platform™ Public Cloud orchestration with Avaya Experience Platform™ (On-Prem + Connect) in the section at Avaya Experience Platform Public Cloud orchestration with Avaya Experience Platform (On-Prem + Connect).
Added information about support for Agent Assist with Avaya Experience Platform™ (On-Prem + Connect) in the section at Agent assist administration overview.
60
August 30, 2024
Added information about support for non-E.164 numbers at Adding a non-E.164 number to an account.
Added information about support for adding Agent Notes to customer interactions at Configuring Agent Notes.
Added information about widget customization using UX Profiles tab at the following topics:
Added information for voice channel trunking with multiple BYOC+H trunks at Voice channel trunks.
Added information for the queue based profile selection configuration for Agent Assist at: