Configuring chat routing

Last Updated : Aug 21, 2023 |
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As an account administrator, you can configure the following:
  • The way in which Avaya Experience Platform™ Public Cloud routes chat interactions to enable contact center customers to experience the best service.
  • The attributes that apply to all chat interactions for a chat account.
  • The routing rules associated with chat interactions.
Before you begin
Log in to Application Center Administration as an account administrator.
  1. In the navigation tree, click ChannelsChat.
  2. On the Chat Apps page, for the account to configure, click the Three Dots icon and click Configure routing settings.
  3. On the Routing Configuration Settings page, fill in the relevant fields.
  4. Click Save.
Related links
Routing Configuration Settings / Chat page field descriptions
Verifying chat channel