AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Administering Avaya Experience Platform™ Public Cloud
Editing keyword rules
Edit existing keyword rules to update the rule type, condition, routing configuration or specify a workflow for email interactions.
The contact center applies the updated configuration for the next matching interaction.
Before you begin
Log in to Application Center Administration as an account administrator.
- In the navigation tree, click .
- On the Keyword Rules page, in the row of the rule to update, click
and then click Edit. - Update the configuration and click Save.