Accounts in Application Center Administration are a multi-level hierarchy of locations, departments, and teams. You can extend the account tree by adding more levels to it. The four default levels are Account, Location, Department, and Team. You can configure the names of each level to meet your solution requirements and add a maximum of 10 levels.
An account can have several locations, each of which can have several departments. Each department can have several teams, and teams can have a further hierarchy. For example, Account > Locations > Departments > Teams > Team 1. You can assign users to this hierarchy.
Avaya creates your account in Application Center Administration after your Avaya Experience Platform™ Public Cloud order is complete, and the Avaya system administrator enables the required channels for the account. Your account contains default roles such as Administrator, Agent, Supervisor, and Reporting roles.
Note:
Account, Location, Department, and Team are sample hierarchies. This section uses these hierarchies as a worked example to describe how to add multiple hierarchy levels.
