Agent assist administration overview

Last Updated : Aug 02, 2024 |
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You can configure the administration settings for Agent Assist in Application Center Administration.
Before configuring Agent Assist, ensure you have the following:
  • Account administrator credentials.
  • Created agents.
  • Avaya Support enabled the Agent Assist functionality for your account.
Note:
The Agent Assist feature is available for Avaya Experience Platform™ (On-Prem + Connect) advanced bundle customers.
Related links
Agent assist configuration checklist for Avaya Experience Platform (On-Prem + Connect)Configuring the languagesAdding a new profile for Agent AssistVoice interactions with transcription configuration