Assign a queue to a callback experience to associate the queue with the experience configuration. If you do not assign queues to a callback experience, the default experience is used.
Before you begin
Create a callback experience.
In the navigation tree, click Contact CenterCallback Experience.
STEP RESULT:
Application Center Administration displays a list of existing callback experiences including the default.
Click the callback experience to which to assign a queue.
Click the Assign Queues tab.
STEP RESULT:
Application Center Administration displays a list of the queues assigned to that experience.
Click assign queues.
STEP RESULT:
An Assign Queues window appears.
From the Select queues drop down menu, select one or more queues.
ADDITIONAL INFORMATION:
You can select queues that are not assigned to another callback experience.
Click OK.
STEP RESULT:
The Assign Queues window closes. The list of queues updates to reflect your changes.
