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Administering Avaya Experience Platform™ Public Cloud
Configuring routing settings
Before you begin
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Ensure that you create an Omni SDK integration in Application Center Administration. For more information, see Creating an Omni SDK integration with Avaya Experience Platform (On-Prem + Connect).
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Ensure that you add a non-E.164 number to the voice route point. For more information, see Adding a number to the voice route point.
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Ensure that you create a workflow to redirect incoming WebRTC calls to the BYOC-Hybrid trunk. For more information, see Creating a workflow to redirect incoming WebRTC calls to the BYOC-Hybrid trunk.
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Ensure that you log in to Application Center Administration as an account administrator.
- In the navigation tree, click .
- To configure the routing settings, click
from the column next to the non-E164 number that you configured earlier and select Configure routing settings. - In the Workflow Name field, select the workflow name that you configured earlier.
- Click Save.