Creating thresholds

Last Updated : Jul 13, 2023 |
Prolog information
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You define thresholds at channel level within each queue.
Before you begin
Log in to Application Center Administration as an account administrator.
  1. In the navigation tree, click Contact CenterQueue Threshold.
  2. On the Queue Threshold page, click New Queue Threshold.
    STEP RESULT:
    Application Center Administration displays the Queue Threshold pane.
  3. Update the Name, Description, and Associate with Queue fields.
  4. In the Answered After Threshold and Abandoned before Threshold areas, click Add Threshold.
  5. Update the configuration and click Save.