Configuring voice routing

Last Updated : Aug 23, 2023 |
Prolog information
Metadata
Keywords:
As an account administrator, you can configure the following:
  • The process in which Avaya Experience Platform™ Public Cloud routes voice interactions so that contact center customers experience the best service.
  • The queue and attributes that apply to all voice interactions for each phone number.
  • The workflow that handles voice interactions for the phone number.
Before you begin
Log in to Application Center Administration as an account administrator.
  1. In the navigation tree, click ChannelsVoice.
  2. On the My Numbers page, for the phone number to configure, click the Settings icon.
  3. On the Routing Configuration Settings page, fill in the relevant fields.
  4. Click Save.
Related links
Avaya Experience Platform Public Cloud basic configuration for voice
Routing Configuration Settings page field descriptions