Values displayed in screenpop for the intrinsic parameters

Last Updated : Feb 07, 2024 |
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The following table displays the type of values populated in each of the screenpop intrinsics for a hybrid voice call:
Intrinsic parameters name
Description
Display in Avaya Workspaces Interaction Details
Screenpop Application URL
Display in the web browser when screenpop opens
ACCEPT_TIME
The timestamp value with the time zone.
Accept Time: 16:41:21(UTC)
https://my-screenpop-url/?q={ACCEPT_TIME}
https://my-screenpop-url/?q=16:41:21(UTC)
AGENT_ID
The agent ID of the agent that receives the call.
Agent Id: 42109
https://my-screenpop-url/?q={AGENT_ID}
https://my-screenpop-url/?q=42109
ASAI_UUI
The ASAI_UUI value sent as part of the vector step.
Asai Uui: 020290000
https://my-screenpop-url/?q={ASAI_UUI}
https://my-screenpop-url/?q=020290000
CALLER_NAME
The name of the caller that initiates the call.
Caller Name: Stokes 5101287, Steve
https://my-screenpop-url/?q={CALLER_NAME}
https://my-screenpop-url/?q=Stokes%205101287,Steve
CALLER_NUMBER
The number of the caller.
Caller Number: 5101287
https://my-screenpop-url/?q={CALLER_NUMBER}
https://my-screenpop-url/?q=5101287
END_TIME
The end time of the call. To view this screenpop, the trigger value must be complete.
N.A.
https://my-screenpop-url/?q={END_TIME}
https://my-screenpop-url/?q=17:20:04(UTC)
PROMPTED_DIGITS
The prompted digits collected as part of the vector step.
Prompted Digits: 12
https://my-screenpop-url/?q={PROMPTED_DIGITS}
https://my-screenpop-url/?q=12
START_DATE
The date when the call starts.
Start Date: 2024-01-15(UTC)
https://my-screenpop-url/?q={START_DATE}
https://my-screenpop-url/?q=2024-01-15(UTC)
START_TIME
The time when the call starts.
Start Time: 17:05:13(UTC)
https://my-screenpop-url/?q={START_TIME}
https://my-screenpop-url/?q=17:05:13(UTC)
STATION_ID
The station ID of the agent that answers the call.
Station Id: 5202109
https://my-screenpop-url/?q={STATION_ID}
https://my-screenpop-url/?q=5202109
TOPIC_ID
The VDN to which the customer call gets placed.
Topic Id: 5955134
https://my-screenpop-url/?q={TOPIC_ID}
https://my-screenpop-url/?q=5955134
TOPIC_NAME
The VDN name to which the customer call gets placed.
Topic Name: Demo Sales
https://my-screenpop-url/?q={TOPIC_NAME}
https://my-screenpop-url/?q=Demo%20Sales
UCID
The UCID of the call.
Ucid: 00001140191705338643
https://my-screenpop-url/?q={UCID}
https://my-screenpop-url/?q=00001140191705338643
UUI
The UUI of the call.
UUI: 00FA08000136C365A56713;encoding=hex
https://my-screenpop-url/?q={UUI}
https://my-screenpop-url/?q=00FA08000136C365A56713;encoding=hex