Configuring messaging routing

Last Updated : Apr 25, 2024 |
Prolog information
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As an account administrator, you can configure the following:
  • How Avaya Experience Platform™ Public Cloud routes messaging interactions for contact center customers to experience the best service.
  • The attributes that apply to all messaging interactions for a messaging account.
  • The routing rules associated with messaging interactions.
Before you begin
Log in to Application Center Administration as an account administrator.
  1. In the navigation tree, click ChannelsMessaging.
  2. From the Interaction Type list, select the type of messaging application.
  3. For the account to configure routing settings, click the Three Dots icon and do one of the following:
    ADDITIONAL INFORMATION:
    • Click Configure routing settings to configure Avaya client applications.
    • Click Configure to configure Avaya Social Connections messaging.
  4. On the Routing Configuration Settings page, fill in the relevant fields.
  5. Click Save.
Related links
Routing Configuration Settings page field descriptions
Verifying Messaging Channel Using a Web Messenger App