Calling an agent

Last Updated : Jun 26, 2024 |

About this task

Supervisors within the same account can make internal voice calls to agents. Both the agents and supervisors must also have the same origin for voice channels.

Procedure

  1. On the top toolbar, click the My Agents icon.

    Avaya Workspaces displays the list of agents in the team with the agent ID, station ID, channels, groups, status, agent connection state, and contact.

  2. In the row with the agent name, click the Call icon to make a voice call.