Cause
When an agent receives an email with an attachment, Avaya Workspaces displays the attachment as a download link. If the filename has a comma, you cannot download the attachment from the download link. It is a known issue of the Google Chrome browser.
Solution
Procedure
Copy the download link to a Mozilla Firefox browser and download the attachment.
Otherwise, you can ask the customer to resend the attachment after removing the comma from the attachment filename.
