Accepting a messaging interaction

Last Updated : Sep 14, 2023 |

About this task

After you log in to Avaya Workspaces and start working, the interaction area displays incoming interactions as interaction cards.

If you want to be simultaneously ready on the hybrid voice and digital channels, ensure that you Go Ready on All Channels.
If you are logged into only the voice channel:
- Ensure that you Go Ready on digital.
- Ensure that you Go Not Ready on voice with the Not Ready reason code set to Work on Digital.

On the messaging interaction card, click

for an inbound messaging interaction.

Avaya Workspaces displays the Chat and Messaging widget to view the messaging conversations. Agents can continue to work on the interaction.

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