Ctrl+Alt+s

Open the Settings page.

Ctrl+Alt+a

Open the Help page.

Ctrl+Alt+k

Change work mode of agent to default work mode of login selected for agent in Communication Manager.

Ctrl+Alt+l

Finish work.

Ctrl+Alt+x

In the Connected state, refresh Avaya Workspaces.

Shift+Alt+a

Accept an interaction.

Shift+Alt+e

Close an interaction card.

Shift+Alt+h

Hold or unhold a voice interaction.

Shift+Alt+m

Open more options.

Shift+Alt+d

Open the DTMF list.

Shift+Alt+t

Open the Transfer list.

Ctrl+Alt+d

Selects ACW for hybrid voice.