Accepting a chat interaction

Last Updated : Jun 26, 2024 |

About this task

After you log in to Avaya Workspaces and start working, the interaction area displays incoming interactions as interaction cards.

If you want to be simultaneously ready on the hybrid voice and digital channels, ensure that you Go Ready on All Channels.
If you are logged into only the voice channel:
- Ensure that you Go Ready on digital.
- Ensure that you Go Not Ready on voice with the Not Ready reason code set to Work on Digital.

On the chat interaction card, click

for an inbound chat interaction.

Avaya Workspaces displays the Chat widget to view the chat conversations. Agents can continue to work on the interaction.

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