Avaya Workspaces receives the email messages as email interactions. Agents can use several configurable templates when responding to email interactions such as text templates, automatic responses, signatures, and disclaimers. This allows organizations to quickly respond to bulk emails without increasing staffing levels. For example, email templates help agents to respond to customers quickly, thereby reducing interaction time and improving contact center efficiency.

You can add attachments to your emails. However, if Avaya Experience Platform™ Public Cloud identifies a file as unsafe during a file scan, it deletes the file.