Avaya Workspaces supports messaging to enable contact center customers to engage in rich, persistent, and asynchronous conversations. Avaya Workspaces supports SDKs for iOS, Android, and Web, allowing organizations to design their modern messaging experiences.

Avaya Workspaces provides support for establishing a messaging contact again with the same agent when a customer sends a new message on the message channel.

You can add attachments to messages. However, if Avaya Experience Platform™ Public Cloud identifies a file as unsafe during a file scan, it deletes the file.

Your administrator can enable or disable sending emojis, attachments, location requests, and audio and video recordings using the messaging widget.

If Typing Notification feature is enabled for a messaging integration, then during an interaction you can see a notification whenever the customer is typing a message.