Indicates an inbound voice interaction.

Indicates an alerting chat interaction.

Indicates an alerting email interaction.

Indicates an alerting messaging interaction.

You can hover over the work card, which displays the channel source and a label after you accept an interaction.

Indicates an alerting voice interaction.

Depending on the configuration settings set by an administrator, you can hear a single or a repetitive ringtone during the interaction alert.

Indicates a chat interaction.

Indicates an email interaction.

Indicates a messaging interaction.

Indicates a voice interaction.

Indicates a messaging interaction from the Facebook messaging application.

Indicates a messaging interaction from WhatsApp.

Accepts a chat interaction.

Accepts an email interaction.

Accepts a messaging interaction.

Accepts a voice interaction.

Declines chat, email, or messaging interactions.

Indicates that the interaction is transferred with one of the following transfer operations:

• Transfer to Queue

• Transfer to User

Indicates that the supervisor is observing the interaction.

Indicates that the supervisor is coaching the interaction.

Indicates that the supervisor has barged into the interaction.

Indicates that the agent has initiated a consult.

Indicates that the agent working on the interaction card is in a conference with the consulted agent and the customer.

Indicates that the audio input is muted on a voice interaction.

If the account administrator enables After Contact Work for an agent, the agent can change the state to After Call Work (ACW) while on a customer call.

The agent automatically enters the ACW state when the customer leaves the active interaction or the agent ends the interaction with the customer. After the interaction ends, the interaction widget displays the ACW state. The agent can close the interaction to end the ACW state.

Indicates the top priority of the interaction.

Priorities from 1 to 3 are highlighted in red.

Indicates the priority of the interaction.

Avaya Workspaces displays priority numbers configured in the administration interface.

Indicates that the Avaya Workspaces client is connected.

Indicates that the Avaya Workspaces client connection is lost and reconnection attempts have failed.

Agent gets a notification to manually reconnect by refreshing the browser or clicking Reload.

Indicates that the Avaya Workspaces client is attempting to reconnect automatically after a loss of connection.

Nailed Up Connection active: Indicates that the Nailed Up Connection is available for the agent and is active.

Nailed Up Connection is active. Your microphone is muted: Indicates that the Nailed Up Connection is available for the agent and is active. Agent has muted while on call or agent is not on a call.

Indicates that the Nailed Up Connection is available for the agent and is inactive.