Accepting a voice interaction

Last Updated : Sep 14, 2023 |

About this task

After you log in to Avaya Workspaces and start working, the interaction area displays incoming interactions as interaction cards.

If you want to be simultaneously ready on the hybrid voice and digital channels, ensure that you Go Ready on All Channels.
If you are logged into only the digital channel:
- Ensure that you Go Ready on voice.
- Ensure that you Go Not Ready on digital with the Not Ready reason code set to Work on Voice.

On the voice interaction card, click

for an inbound voice interaction.

Avaya Workspaces displays the Customer Details and Interaction Details widgets.

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