Call Details

Last Updated : Nov 13, 2020 |

You can access the Call Details screen using the following method:

  • Select a current call in the Active Calls screen.

  • Click Extensions and then click the relevant extension.

  • Click System and then Control Unit and double-click a line.

Figure : 1. Call Details Menu




Information Displayed

Information

Description

Call Ref

Call reference assigned by the system and associated with the line in use.

Call Length

Total length of the call. For further details, see the following sections:

Trace Output

The bottom section of the screen contains trace information and a scroll bar, enabling you to view the trace. Tracing enables you to view details of specific calls and is useful for problem solving. For more information, see Trace.

Notes

  • The names shown for voicemail destinations are those supplied by the system to voicemail during connection. The information does not update for any subsequent changes, for example logging in to another mailbox.

  • A call that is both alerting/queuing and listening to an announcement will indicate information about both.

Buttons

The following buttons can appear on this screen:

Button

Description

Trace Clear

Clears the trace and continues tracing.

Pause

Stops the screen from updating. The button label and function changes to Resume when the screen is paused.

Resume

Resumes updating screen in real time. When pressed, the button label and function changes to Pause.

Back

Returns to the previous screen.

Disconnect

Clears the current call. The button cannot stop alerting calls on Loop Start, T1 Loop Start and T1 Ground Start lines.

Conference Details

Available for calls in a conference. Displays the conference details

Print...

Prints all information available in the current screen (including any information currently scrolled off).

Save As...

Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.
Related information
Active Calls