Status (Digital Trunk)

Last Updated : Nov 13, 2020 |

Path: Trunks > Lines > Line

Access this menu by clicking Trunks on the navigation panel. Alternatively, click System and then Control Unit and double-click the line.

Information Displayed

Name	Description
Line/Slot/Port	The line, slot and port number.
Line Type	See Line Protocols.
Line Subtype	See Line Protocols.
Number of Channels	The number of channels the trunk supports.
Number of Administered Channels	The number of channels configured as in service.
Number of Channels in Use	The number of channels currently in use.
Channels Table	See the Channels table below.
Other Party on Call	See the Other Party on Call table below.
Direction of Call	Displays the call as either Incoming or Outgoing.

This table displays the following details:

Element	Description
Channel Number	Click on the row to view details of the call.
Call Ref	Call reference, assigned by the system and associated with the line in use. When a trace is in progress, any calls on the trunk will show (i) next to the Call Ref. If you select Call Details while a trace is in progress, the screen remains unchanged and a pop-up window appears which contains details about the selected call. The pop-up shows the state of the call at the time of selection and does not update. See Trace.
Current State	The current state of the call associated with the button. See Call States (Trunk).
Time in State	Reset to zero each time there is a state change.
Routing Digits	The directed inward dialed digits that are sent by the central office.
Caller ID or Dialed Digits	The information displayed depends on the call direction. Incoming Calls – The Caller ID name and number. System Status displays None if the system received no caller ID. Outgoing Calls – The digits sent to the central office.

Contains one of the following:

Where Call was Originated/Answered	Displayed Value
User	User name and number
VoiceMail Call flow	Start Point name
VoiceMail Box	Voicemail - user name or hunt group name of the mailbox
Data Service	RAS - service name
Conference	Conference name
Trunk	Line ID/URI Group/Channel number
Park Slot	Park Slot - when the other end has parked the call
Announcement	Announcement - the hunt group associated with the announcement number
Hunt Group	Hunt Group - name and number when a call is in a hunt group queue (not alerting)

The following buttons can appear on this screen:


Button	Description
Call Details	Displays call details for the selected call, trunk or trunk channel.
Resume	Resumes updating screen in real time. When pressed, the button label and function changes to Pause.
Pause	Stops the screen from updating. The button label and function changes to Resume when the screen is paused.
Print...	Prints all information available in the current screen (including any information currently scrolled off).
Trace	Starts a trace of the rows selected. System Status displays a trace for each call associated with the selected trunk or extension. See Trace.
Trace All	Starts a trace for the whole trunk group or extension. System Status displays a trace for all calls associated with the trunk or extension. See Trace.
Save As...	Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.

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