Call Disconnected by Outside Caller

Last Updated : Apr 30, 2020 |

This type of trace is useful when a customer reports disconnected calls. The following example shows an outgoing call on an analog line where the external party disconnects the call.





  • Extension 210 dials 8123456789.

  • The trace shows Extension = 210, Digit dialed, digit = 8.

  • The system matches the dialed 8, to the system shortcode 8N.

  • The system seizes analog line 4 and dials 123456789.

  • The trace shows that external party disconnecting the call.

  • The system disconnects the internal user.

Note:

  • Extension 210 is the 'Originator' of the call, the extension dialed out and the outside party is the 'Destination End'.

  • The trace does not display what occurs to digits collected after extension 210 dials 8.

  • The trace does not display calls answered on analog lines.

Related information
Extension Traces