SCN VoIP Calls Echo or Have Poor Speech Quality

Last Updated : Nov 12, 2020 |

Issue

Calls over Small Community Network (SCN) VoIP trunks, echo or have poor speech quality.

Action

Check the system configuration in IP Office Manager and make sure all VoIP trunk parameters are correct and that they match the remote end of the SCN.

Procedure

Procedure

  1. Click System and then VoIP Trunks.
  2. To view the details of the call, click one of the channels:
  3. Check the Originator figures for the following:

    • Round Trip Delay

    • Receive Jitter

    • Receive Packet Loss

    • Transmit Jitter

    • Transmit Packet Loss

  4. Open another System Status Application and click on the channel to monitor the Destination figures:
  5. If the figures are high, consult your network administrator to make the necessary changes to the network to improve the situation.
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Troubleshooting