Status (SIP Trunk)

Last Updated : Nov 13, 2020 |

Path: Trunks > Lines > Line

System Status displays the configured and free SIP Channel license count in the top of the SIP trunk screen. In addition, where the SIP Trunk requires registration, the status of the primary and secondary registration appear in the summary section of the Trunk Status Screen for the SIP trunk.

Figure : 1. Trunk Status (SIP Trunk)




Information Displayed

Information

Description

Peer Domain Name

The name of the service from the line form.

Gateway Address

Gateway IP address from the VoIP form.

Line Number

Defined in the system configuration.

Number of Administered Channels

Number of channels from the VoIP line tab.

Total Channels in Use

Total of all the channels that have associated call references.

Administered Compression

The compression mode from the VoIP form.

Silence Suppression

Either On or Off.

Channels Table

See the Channels Table table.

Channels Table

This table displays the following details:

Element

Description

Channel Number

Click on the row to view details of the call.

URI Group

The URI Group via which the system routed the call in or out of the trunk. If there is no Call Ref, the URI Group is blank.

Call Ref

Call reference, assigned by the system and associated with the line in use. When a trace is in progress, any calls on the trunk will show (i) next to the Call Ref. If you select Call Details while a trace is in progress, the screen remains unchanged and a pop-up window appears which contains details about the selected call. The pop-up shows the state of the call at the time of selection and does not update. See Trace.

Current State

The current state of the call associated with the button. See Call States (Trunk).

Time in State

Reset to zero each time there is a state change.

IP Address from Connection

DirectMedia (H.323 only), RTP Relay or VCMs.

CODEC

Available via H.323 message and may change throughout the call.

Connection Type

Either RTP Relay or VCMs.

Caller ID or Dialed Digits

The information displayed depends on the call direction.

  • Incoming Calls – The Caller ID name and number. System Status displays None if the system received no caller ID.

  • Outgoing Calls – The digits sent to the central office.

Other Party on Call

See the Other Party on Call table.

Direction of Call

Displays the call as either Incoming or Outgoing.

Quality of Service (QoS)

Normal data packets can prevent or delay voice data from getting across the link, causing unacceptable speech quality. System Status provides the following information. The system calculates the statistics as defined in RFC 1889.

  • Round Trip Delay

  • Receive Jitter

  • Transmit Jitter

  • Receive Packet Loss

  • Transmit Packet Loss

Other Party on Call

Contains one of the following:

Where Call was Originated/Answered

Displayed Value

User

User name and number

VoiceMail Call flow

Start Point name

VoiceMail Box

Voicemail - user name or hunt group name of the mailbox

Data Service

RAS - service name

Conference

Conference name

Trunk

Line ID/URI Group/Channel number

Park Slot

Park Slot - when the other end has parked the call

Announcement

Announcement - the hunt group associated with the announcement number

Hunt Group

Hunt Group - name and number when a call is in a hunt group queue (not alerting)

Buttons

The following buttons can appear on this screen:

Button

Description

Call Details

Displays call details for the selected call, trunk or trunk channel.

Resume

Resumes updating screen in real time. When pressed, the button label and function changes to Pause.

Pause

Stops the screen from updating. The button label and function changes to Resume when the screen is paused.

Print...

Prints all information available in the current screen (including any information currently scrolled off).

Trace

Starts a trace of the rows selected. System Status displays a trace for each call associated with the selected trunk or extension. See Trace.

Trace All

Starts a trace for the whole trunk group or extension. System Status displays a trace for all calls associated with the trunk or extension. See Trace.

Save As...

Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.

Ping

Perform a Ping action from the selected interface (system, line or extension) and display the results. See Ping.

Graceful Shutdown

Cause the selected SIP trunk to block any additional calls and go into Out of Service (OOS) state when all current calls on the trunk have ended.

Cancel Shutdown

Cancel the graceful shutdown of the selected SIP trunk if not completed. If the trunk has completed the graceful shutdown, select Force Into Service.

Force Into Service

Take the selected SIP trunk out of 'Out of Service' (OOS) status.

Force Out of Service

Force the selected SIP trunk into 'Out of Service' (OOS) status. This immediately disconnects any current calls on the trunk.
Related information
Trunks