Installing the Application

Last Updated : Feb 01, 2022 |

You can launch System Status directly from the IP Office system, see Starting System Status. However, it is also possible to install a local copy of the application onto a Windows PC. This allows you to perform actions such as viewing previously captured system snapshot without needing to first connect to a system.

  • Avaya supply the full IP Office admin suite as a download from the Avaya support at https://support.avaya.com.

  • Users of Customer Operations Manager can download the installer from the Applications | IP Office Admin menu.

  • Users of Server Edition web manager can download the installer from the Platform View | App Center menu.

In addition to Manager, the Admin suite includes options to install the following applications:

  • System Monitor This is a tool for system installers and maintainers. Interpreting the information output by System Monitor requires detailed data and telecoms knowledge.

  • System Status Application This is a Java application that can be used to monitor the status of the system such as extension, trunks and other resources. It displays current alarms and most recent historical alarms.

    • The System Status Application requires Java to also be installed on the PC. It is not installed by the admin suite installer. This can be the run-time edition (JRE) or developers kit (JDK). The application has been tested with Oracle and Azul Zulu versions of Java. The presence of Java can be tested using the command java -version.

Procedure

  1. Unzip the downloaded IP Office administration suite file. If installing from the Admin DVD, insert the DVD and when the page is displayed click on the link for the Admin suite. This will open a file window showing the installation files for the suite.
  2. Locate and right-click on the setup.exe file. Select Run as Administrator.
  3. Select the language you want to use for the installation process. This does not affect the language used by Manager when it is run. Click Next >.
  4. If an upgrade menu appears, it indicates that a previous installation has been detected. Select Yes to upgrade the existing installed applications.
  5. If required select the destination to which the applications should be installed. We recommend that you accept the default destination. Click Next >.
  6. The next screen is used to select which applications in the suite should be installed. Clicking on each will display a description of the application. Click on the next to each application to change the installation selection. When you have selected the installations required, click Next >.
  7. The applications selected are now ready to be installed. Click Next >.
  8. Following installation, you will be prompted whether you want to run Manager. Selecting Yes runs Manager.
  9. On some versions of Windows, you may be required to restart the PC. Allow this to happen if required.
Related information
System Status Application