System Status can trace the buttons on a particular extension. The following example details a trace of button activity at an extension:

• A call rings at extension 209.

• Extension 209 answers by pressing a call appearance.

• Extension 209 parks the call on Park 1.

• Extension 209 takes the call off Park 1.

• Extension 209 selects the Transfer button.

• Extension 209 dials extension 210 and selects the Transfer button again.

• Extension 209 hangs up.

Many trace events relating to an extension that has appearance buttons, will indicate a button number against the event. When troubleshooting, this allows you to understand why, for example; a call alerted on a particular extension.

If you are tracing from the Extension Status screen, you also see My buttons marked against call state changes.

In some cases, a call may alert on more than one button on the same extension. For example, the extension might have a line appearance for the line originating the call and a coverage appearance for the destination of the call. In this case, the trace only shows the first alerting button.