User Receives Busy When Calling

Last Updated : Nov 12, 2020 |

Issue

User receives Busy when calling voicemail (internal and external).

Action

  1. Check that Voicemail Pro/Embedded is running.

  2. If you are running Voicemail Pro, check that you have correctly configured Voicemail Channel Reservation:

Procedure

Procedure

  1. To view the number of times all voicemail channels have been in use, click Resources:
  2. When all voicemail channels are in use, the system returns Busy to the caller.
  3. Inform the user that they need to purchase more voicemail channels.
Related information
Troubleshooting