Call Target/Routing Information

Last Updated : Nov 13, 2020 |

Name

Description

RTP Connection Type

If applicable, DirectMedia, RTPRelay or VCM.

Shortcode Matched

This value is shown if the call was originally targeted to a shortcode. It shows the shortcode matched, the short code feature and the short code type (eg. system, user, etc).

Original Target

This value indicates the type of the original call target followed by specific details of the target. For example:

  • Destination is a User – The text Extn followed by the user name or extension number.

  • Destination is a Hunt Group – The text Group followed the hunt group name or extension number.

  • Destination is an embedded Automated Attendant – The text Automated Attendant followed by the auto attendant number.

Call Recording

Indicates whether call recording is in progress.

Call Redirected to a Twin

Indicates whether the call used twinning.

Call Routed Across SCN Trunk

Yes or No. Set to Yes only when the call becomes connected.

Retargeting Count

The number of times the system retargeted the call. Retargeting means that the current destination stops alerting and system sends the call to a new destination.

Transfer Count

The number of times a call has been transferred.

Redirecting Station

The station from which a call was re-directed on Forwarding, Follow Me, coverage or twinning.