Avaya Experience Platform™ (On-Prem + Connect) supports the simultaneous handling of hybrid voice and digital channels. Hence, agents can receive interactions from Avaya Experience Platform™ On-Prem voice and Avaya Experience Platform™ Public Cloud digital contact centers. The tenant administrator can configure this functionality. By default, agents can go ready on voice or digital at a time but not both. Even with simultaneous ready, after the agent is available on both contact centers, the agents can go not ready on either or both contact centers, depending on the requirement. Avaya Experience Platform™ (On-Prem + Connect) does not provide true omnichannel or "single brain" routing between Avaya Experience Platform™ On-Prem and Avaya Experience Platform™ Public Cloud channels.