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Avaya Experience Platform™ Public Cloud Solution Description

Table of Contents

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Notices
Introduction
- Purpose
- Change history
Overview
- Avaya Experience Platform™ Public Cloud overview
- Avaya Experience Platform™ (On-Prem + Connect) overview
Contact center features
- Contact center features for Avaya Experience Platform™ Public Cloud
  - Routing
  - Queues
  - Priority
  - Messaging
    - Messaging channel capabilities
    - Messaging applications
  - Chat
  - Email
  - Voice
    - Call recording use cases
    - Proof of documents required to buy numbers in various countries
  - Customer journey
  - Audit Trail
  - Administration features
  - Avaya Experience Platform™ Public Cloud features
  - Avaya Workspaces features
  - Avaya Orchestration features
  - Avaya Automation features
  - Integrations for Avaya Experience Platform™ Public Cloud Contact Center features
    - Verint Workforce Engagement features
      - Verint Call Recording
    - Calabrio Workforce Management overview
      - Supported features
- Contact center features for Avaya Experience Platform™ (On-Prem + Connect)
Solution specifications
- Solution specifications for Avaya Experience Platform™ Public Cloud
- Solution specifications for Avaya Experience Platform™ (On-Prem + Connect)
Integrations
- Avaya Experience Platform™ Public Cloud integrations
- Avaya Experience Platform™ (On-Prem + Connect) integrations
Resources
- Resources for Avaya Experience Platform™ Public Cloud
- Resources for Avaya Experience Platform™ (On-Prem + Connect)
  - Documentation
    - Related documents
    - Avaya Documentation Center navigation
  - Training
  - Support
    - Using the Avaya InSite Knowledge Base
Port Matrix and Fully Qualified Domain Names
- Port Matrix for Avaya Experience Platform Public Cloud users
  - Port Matrix for Avaya Experience Platform Public Cloud voice agents
  - Port Matrix for Avaya Experience Platform Public Cloud Bring Your Own Carrier hybrid
- Fully Qualified Domain Names
Glossary

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Avaya Experience Platform™ Public Cloud Solution Description

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Last Updated : Dec 08, 2023 |

Avaya Experience Platform™

Avaya Experience Platform™ Public Cloud

Solution Description

Administrator

Beginner

A unique identification code for an Avaya Workspaces agent.

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