The following are the minimum and maximum supported versions of the supported browsers for Avaya Experience Platform™ Public Cloud.

When agents that use Google Chrome or Microsoft Edge minimize the Avaya Workspaces tab or leave the tab idle for a while, their status changes to Not Ready and they do not receive incoming calls.

To avoid this issue, on the Google Chrome browser window, navigate to Settings > Performance > Always keep these sites active and use the Add option to enter the following URL: avayacloud.com. If you are an agent or supervisor using Avaya Workspaces for CRM, screen pops, and widgets, enter the following URLs:

• salesforce.com for Salesforce

• servicenow.com for ServiceNow

• dynamics.com and microsoft.com for Dynamics 365

As an enterprise IT administrator, to deploy these URLs as a Group Policy setting across an enterprise environment, you can add the following string in the Group Policy Object (GPO):

1 Windows Registry Editor Version 5.00
2
3 [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge\SleepingTabsBlockedForUrls]
4 "1"="https://na.cc.avayacloud.com/"
5 "2"="https://sa.cc.avayacloud.com/"
6 "3"="https://eu.cc.avayacloud.com/"
7 "4"="https://uk.cc.avayacloud.com/"
8 "5"="https://ase.cc.avayacloud.com/"

Similarly, on the Microsoft Edge browser window, navigate to Settings > System and Performance > Never put these sites to sleep and use the Add option to enter the following URL: na.cc.avayacloud.com. If you are an agent or supervisor using Avaya Workspaces for CRM, screen pops, and widgets, enter the following URLs:

• salesforce.com for Salesforce

• servicenow.com for ServiceNow

• dynamics.com and microsoft.com for Dynamics 365

As an enterprise IT administrator, to deploy these URLs as a Group Policy setting across an enterprise environment, you can add the following string in the Group Policy Object (GPO):

1 Windows Registry Editor Version 5.00
2
3 [HKEY_LOCAL_MACHINE\Software\Policies\Google\Chrome\TabDiscardingExceptions]
4 "1"="na.cc.avayacloud.com"
5 "2"="sa.cc.avayacloud.com"
6 "3"="eu.cc.avayacloud.com"
7 "4"="uk.cc.avayacloud.com"
8 "5"="ase.cc.avayacloud.com"

Citrix VDI environment

In a Citrix VDI environment, you can use the following browsers: Microsoft Edge Chromium (Windows and Chrome OS) and Google Chrome (Windows and Chrome OS).