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Administering Avaya Admin Portal

Table of Contents

Type to filter navigation items by title
  • Notices
  • Introduction
    • Purpose
    • Change history
  • Overview
    • Welcome to Avaya Admin Portal
    • Logging in to Admin Portal
    • Avaya Admin Portal videos
  • User management
    • User management overview
      • Adding a user
      • Provision User field descriptions
      • Editing a user
      • Deleting a user
      • Exporting user configuration
      • Adding user resources
      • Viewing user resources
      • Managing user bundle
      • Editing user resources
        • Adding multiple stations to a user
        • Adding multiple voicemails to a user
        • Renaming user resources
        • Reassigning user resources
        • Managing the AD security group
        • Resetting the AD user password
        • Renumbering the extension
        • Setting an extension as primary
      • Deleting user resources
        • Deleting a station from user resources
    • Bulk provisioning overview
      • Adding users in bulk
      • Deleting users in bulk
    • Scheduled workflows management
      • Performing a scheduled workflow
      • Editing a scheduled workflow
      • Deleting a scheduled workflow
      • Exporting scheduled workflow details
  • Resource management
    • Resource management overview
    • Agent login ID configuration
      • Editing agent login ID settings
      • Agent Login ID field descriptions
      • Updating agent login ID skills
      • Changing the agent login ID template
      • Adding or Updating CMS Agent Details
      • Exporting agent login ID details
      • Updating agent login ID in bulk
    • Station overview
      • Adding a station
      • Add station field descriptions
      • Viewing status of a station
        • View station status field descriptions
      • Deleting a station
      • Exporting stations details
      • Editing phone settings
      • Changing the phone template
      • Provisioning the analog and digital phones
      • Configuring enhanced call forwarding
      • Enabling the Per Button Ring Control feature
      • Updating phone buttons
      • Adding button modules
      • Adding a public unknown number
      • Changing the SIP password
      • Managing bundle for a station
      • Assigning an IP phone group ID to a station
      • Downloading the station bulk update worksheet
      • Downloading the station header file worksheet
      • Updating station details in bulk
    • Voicemail overview
      • Adding a voicemail
      • Add voicemail field descriptions
      • Deleting a voicemail
      • Exporting voicemail details
      • Downloading the voicemail bulk update worksheet
      • Downloading the voicemail header file worksheet
      • Updating voicemail in bulk
      • Updating voicemail settings
      • Changing the voicemail template
      • Changing the voicemail password
      • Unlocking the voicemail account
      • Changing the voicemail web password
      • Updating voicemail secondary extension
    • Supervisor overview
      • Adding a supervisor
      • Deleting a supervisor
      • Exporting supervisor details
      • Changing the supervisor template
      • Changing the supervisor password
      • Updating supervisor VDN
      • Updating supervisor vector
      • Updating supervisor skills
    • VDN management
      • Adding a VDN
      • Add VDN field descriptions
      • Copying a VDN
      • Editing a VDN
      • Exporting VDN
      • Deleting a VDN
    • Hunt group and skill overview
      • Adding hunt group and skill
      • Add hunt group field descriptions
      • Duplicating a hunt group or skill
      • Editing a hunt group
      • Deleting a hunt group
      • Exporting hunt group details
    • Vector management
      • Adding a vector
      • Copying a vector
      • Add Vector field descriptions
      • Vector commands descriptions
      • Editing a vector
      • Exporting vector details
      • Deleting a vector
    • Holiday table overview
      • Adding a holiday table
      • Holiday table field descriptions
      • Editing a holiday table
      • Importing a holiday table
      • Exporting details of holiday tables
      • Deleting a holiday table
    • Service hours table overview
      • Adding a service hours table
      • Editing a service hours table
      • Exporting details of service hours tables
      • Deleting a service hours table
    • Vector routing table overview
      • Adding a vector routing table
      • Add vector routing table field descriptions
      • Editing a vector routing table
      • Deleting a vector routing table
      • Exporting details of vector routing tables
    • Variables management
      • Editing a variable
      • Variables field descriptions
      • Exporting variables
    • Coverage path management
      • Adding a coverage path
      • Coverage path field descriptions
      • Editing a coverage path
      • Exporting a coverage path
      • Deleting a coverage path
    • Announcement
      • Adding an announcement
      • Add announcement field descriptions
      • Editing an announcement
      • Deleting an announcement
      • Exporting announcements
    • Music on hold management
      • Editing a music on hold entry
      • Music on hold field descriptions
      • Exporting music on hold entries
    • Pickup group overview
      • Adding a pickup group
      • Add pickup group field descriptions
      • Editing a pickup group
      • Exporting a call pickup group
      • Deleting a pickup group
    • Coverage answer group overview
      • Adding a coverage answer group
      • Coverage answer group field descriptions
      • Editing a coverage answer group
      • Exporting a coverage answer group
      • Deleting a coverage answer group
    • 911inform user overview
      • Adding a 911inform user
      • Add 911inform user field descriptions
      • Editing a 911inform user
      • Exporting 911inform users
      • Deleting a 911inform user
    • Avaya Experience Platform Public Cloud user overview
      • Editing an Avaya Experience Platform Public Cloud user
      • Exporting Avaya Experience Platform Public Cloud user details
    • Avaya Experience Platform Public Cloud user profile overview
      • Adding an Avaya Experience Platform Public Cloud user profile
      • Duplicating an Avaya Experience Platform Public Cloud user profile
      • Editing an Avaya Experience Platform Public Cloud user profile
      • Exporting Avaya Experience Platform Public Cloud user profiles
      • Deleting an Avaya Experience Platform Public Cloud user profile
    • Avaya Experience Platform Public Cloud attributes overview
      • Adding an Avaya Experience Platform Public Cloud attribute
      • Editing an Avaya Experience Platform Public Cloud attribute
      • Exporting an Avaya Experience Platform Public Cloud attribute
      • Deleting an Avaya Experience Platform Public Cloud attribute
    • Avaya Experience Platform Public Cloud group overview
      • Adding an Avaya Experience Platform Public Cloud group
      • Editing an Avaya Experience Platform Public Cloud group
      • Exporting an Avaya Experience Platform Public Cloud group
      • Deleting an Avaya Experience Platform Public Cloud group
    • Remote call coverage overview
      • Adding a remote call coverage
      • Editing a remote call coverage
      • Exporting remote call coverage details
      • Deleting a remote call coverage
    • Verint User overview
      • Adding a Verint user
      • Add Verint User field descriptions
      • Updating the Verint user settings
      • Changing the Verint user template
      • Exporting the Verint user details
      • Downloading the Verint user bulk update worksheet
      • Updating Verint user details in bulk
      • Deleting a Verint user
    • Verint Extension Recording overview
      • Adding a Verint extension recording
      • Add Verint Extension Recording field descriptions
      • Updating the Verint Extension Recording settings
      • Exporting the Verint extension recording details
      • Downloading the Verint extension recording bulk update worksheet
      • Updating Verint extension recording details in bulk
      • Deleting a Verint extension recording
  • System monitoring
    • Registered stations
      • Registered stations field descriptions
      • Retrieving latest SIP registered station from System Manager
      • Exporting registered station details
    • List trace overview
      • Retrieving list trace detail from Communication Manager
      • Stopping the list trace command processing
    • List usage overview
      • Retrieving usage details from Communication Manager
  • Log management
    • Workflow logs overview
      • Viewing workflow logs
      • Exporting workflow logs
      • Searching workflow logs
    • Transaction logs overview
      • Viewing transaction logs
      • Exporting transaction logs
      • Searching transaction logs
  • Resources
    • Admin Portal class of service
    • Admin Portal class of restriction
    • Training
    • Opening a support ticket
    • Avaya Documentation Center navigation
  • Additional settings
    • Admin Portal icons
    • Using search filter
    • Changing the language for Admin Portal
    • Sorting a list
  • Glossary
    • ACD
    • ACW
    • OPTIM
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Administering Avaya Admin Portal
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Last Updated : Nov 24, 2023 |
AXP Private Cloud with Avaya Aura® Private Cloud
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