Agent Login ID field descriptions

Last Updated : Jul 21, 2026 |

Name

Description

CM

Communication Manager associated with an agent.

LoginID

The agent login ID.

Display Name

The agent's name.

UserID

The UserID assigned to the agent.

Auto Answer

The auto answer settings for the agent.

Report User Group

The report user group assigned to the agent for billing purposes.

Location

The location associated with the agent login ID.

Org Unit

The organization unit associated with the agent login ID.

Public Resource

The Public Resource field indicates whether the resource is public. The following are the options:

  • Yes

  • No