Download the Extraction Utility from the Configuration Server web portal. The Extraction Utility gets the data from your previous contact center and converts them to the .json format. You can later import the extracted data to Avaya Contact Center – Extended Capacity.
Before you begin
Ensure you have the latest version of Google™ Chrome, Microsoft Edge, Mozilla Firefox, Opera, or Safari.
Procedure
On the Configuration Server web portal, go to Administration > Import.
At the top of the Import screen, click Avaya.
In the Avaya section, click Download Extraction Utility.
Your browser downloads the Extraction Utility archive.
Go to the folder where you downloaded the archive and extract it.
The extracted archive contains Extraction Utility executable files for Windows, Linux, and macOS.
In the extracted folder, locate the executable file for your operating system and note the file name.
You need the .exe file name to run the Extraction Utility.
