When migrating dial plan configuration to Avaya Contact Center – Extended Capacity, you must consider the following:
Your dial plan must support public switched telephone network (PSTN) calls to and from the migrated endpoints.
Your dial plan must support emergency number dialing without a prefix.
Avaya Contact Center – Extended Capacity retains dial patterns configured for your previous contact center.
Some contact center objects, such as endpoints and agents, configured on different nodes of your previous contact center can have the same extension number or agent login ID values. To avoid migration conflicts, add a prefix to object IDs during data migration. You must ensure that your dial plan can process incoming and outgoing calls for the migrated objects correctly.
Your dial plan must support calls from the migrated endpoints to the endpoints that you did not migrate from your previous contact center.
