Verifying button assignment

Last Updated : Apr 21, 2022 |

About this task

Verify that the migrated endpoints display all the assigned buttons. You can view a list of assigned buttons on the Configuration Server web portal.

For more information about endpoint buttons and their description, see Using Avaya J100 Series SIP IP Phones for Call Center Agents, Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents, and Using Avaya Agent for Desktop.

Before you begin

Log in to the Configuration Server web portal as a system administrator.

Procedure

  1. On the Configuration Server web portal, click Contact Center Administration.
  2. On the Configuration Server web portal, go to Administration > Endpoints > Manage Endpoints.
  3. On the Endpoints screen, select the required endpoint.
  4. At the top-right corner of the screen, click the View icon.

    The Configuration Server displays the endpoint configuration fields.

  5. Click the Button Assignment subtab.

    The Configuration Server displays a list of buttons assigned to the endpoint.

  6. On the endpoints, ensure that the endpoints have the assigned buttons.
Related information
Logging in to the Configuration Server web portal