Modifying the 46xxsettings.txt file for Avaya Workplace Client

Last Updated : Nov 18, 2022 |

About this task

To register Avaya Workplace Client to Avaya Contact Center – Extended Capacity, specify the agent phone details in the 46xxsettings.txt file.

Before you begin

Obtain the 46xxsettings.txt file.

Procedure

  1. Open the 46xxsettings.txt file in a text editor.
  2. Complete the following updates in the file.

    Parameter

    Value

    SIP parameters

    SET SIP_CONTROLLER_LIST "10.50.58.251:5060;transport=TCP,10.50.58.251:5060;transport=TCP"

    SET SIPPROXYSRVR 10.50.58.251

    SET SIPPORT 5060

    SET SIPSECURE 0

    SET SIPENABLED 1

    SET SIPDOMAIN ngtp.ssa.gov

    SET SIMULTANEOUS_REGISTRATIONS 2

    PPM parameters

    SET ENABLE_PPM 1

    SET ENABLE_PPM_CALL_JOURNALING 0

    SET ENABLE_PPM_CONTACTS 0

    Avaya Contact Center – Extended Capacity properties

    SET NO_SUBSCRIBE_ON_SIP_CONNECTION_RECOVERY 15

    SET ENABLE_PPM_PERSISTENT_DATA 1

    SET AGTGREETINGSTAT 1

    SET ENABLE_PLT_OOB_HEADSET_CALL_CONTROL 0

    SET AUDIO_DEVICE_CALL_CONTROL_ENABLED 0

    UI notifications

    SET SHOW_TEAM_BUTTON_VISUAL_ALERT 0

    SET SHOW_EQUINOX_MEETING_PANEL_IN_TOM 0

    SET DESKTOP_HTTP_APPLICATION_INTEGRATION 0

    SET ENABLE_CALL_NOTIFICATIONS 0

    SET ENABLE_AUDIBLE_CALL_NOTIFICATIONS 0

    SSO settings

    SET SSOENABLED 0

    SET AUTOCONFIG_USESSO 0

    Disabling services Avaya Workplace Client that are not require

    SET UNIFIEDPORTALENABLED 0

    SET HTTPUAENABLED 0

    SET ESMENABLED 0

    SET ACSENABLED 0

    SET ENHDIALSTAT 0

    SET ENABLE_VIDEO 0

    SET ENABLE_AVAYA_CLOUD_ACCOUNTS 0

    SET ENABLE_EQUINOX_MEETING_ACCOUNT_DISCOVERY 0

    SET ENABLE_EWS_ACCOUNT_DISCOVERY 0

    SET ENABLE_GOTO_MEETING_PORTAL 0

    SET ENABLE_SPACES_MESSAGING 0

    Microsoft Outlook properties

    SET ENABLE_OUTLOOK_ADDON 0

    SET OUTLOOK_CALL_CONTACT 0

    SET ENABLE_LOCAL_CONTACT 0

    SET ENABLE_TOP_OF_MIND 0

    SET CALENDAR_INTEGRATION_ENABLED 0

    SET EWSENABLED 0

    Media parameters

    SET ENCRYPT_SRTCP 0

    SET ENABLE_MEDIA_HTTP_TUNNEL 0

    SET OTHER_PHONE_MODE_ENABLED 0

    SET ENABLE_DESKPHONE_SHARE_CONTROL 0

    SET ENABLE_TUTORIAL 0

    Agent parameters

    SET AGENT_ENABLED 1

    SET AGENT_WORK_CODE "0:Offer Sent,1:Follow up with Call back,2:Offer Document preparation,3:Discuss Discount"

    SET AUX_REASON_CODES "00:General Break,01:Coffee Break,02:Tea Break,03:Snack Break,04:Lunch,05:Meeting/Activity,06:TeamLunch@xxx,07:Team_Dinner@BBQ,08:Sick,09:OOO,10:WFH

    SET LOGOUT_REASON_CODES "0:day end,01:On Leave,02:Holiday"

    SET Q_STATS_DEFAULTREFRESHTIMER 20

    SET UUIDISPLAYTIME 10

    SET OBSCURE_PREFERENCES "SHOW_EQUINOX_MEETING_PANEL_IN_TOM, DESKTOP_HTTP_APPLICATION_INTEGRATION, UNIFIEDPORTALENABLED, ESMENABLED, ACSENABLED, ENABLE_OUTLOOK_ADDON, ENABLE_LOCAL_CONTACT, ENABLE_TOP_OF_MIND, CALENDAR_INTEGRATION_ENABLED, DIRENABLED, ENHDIALSTAT, EWSENABLED, ENABLE_VIDEO, ENABLE_AVAYA_CLOUD_ACCOUNTS, ENABLE_GOTO_MEETING_PORTAL, ENABLE_SPACES_MESSAGING, OTHER_PHONE_MODE_ENABLED, ENABLE_DESKPHONE_SHARE_CONTROL, ENABLE_TUTORIAL, AGENT_ENABLED, SET OBSCURE_PREFERENCES "SIP_CONTROLLER_LIST,SIPPROXYSRVR,SIPPORT,SIPSECURE,SIPENABLED,SIPDOMAIN,SIPUSERNAME,SIPHA1,SIPPASSWORD,ESMSRVR,CONFERENCE_VIRTUAL_ROOM,DIR_CONTACT_RESOLUTION_ENABLED,CONFERENCE_ACCESS_NUMBER,SSOENABLED,ISO_SYSTEM_LANGUAGE,UNIFIEDPORTALENABLED,WINDOWS_IMPROVIDER,CONTACT_MATCHING_SEARCH_LOCATION,ENABLE_OPUS,SUPPORTURL,DIRENABLED,DIRSRVR,DIRSRVRPRT,DIRTOPDN,DIRSECURE,CONFERENCE_MODERATOR_CODE,CONFERENCE_PARTICIPANT_CODE,CONFERENCE_PARTICIPANT_URL,RTP_PORT_RANGE,CONFERENCE_FACTORY_URI,ACSSSO,SETTINGS_CHECK_INTERVAL,RTP_PORT_LOW,ACSSECURE,DSCPVID,DSCPAUD_FLASHOVERRIDE,SIPREGPROXYPOLICY,PHNLDLENGTH,DSCPAUD_PRIORITY,ENABLE_MEDIA_HTTP_TUNNEL,SIPSSO,SP_AC,PHNOL,IOS10CALLKIT_ENABLED,PHNLD,PHNIC,PHNPBXMAINPREFIX,PHNREMOVEAREACODE,AUTOAPPLY_ARS_TO_SHORTNUMBERS,APPLY_DIALINGRULES_TO_PLUS_NUMBERS,PHNCC,DSCPAUD_FLASH,EWSSSO,EWSDOMAIN,ENABLE_DESKPHONE_SHARE_CONTROL,ESMSSO,VIDEO_MAX_BANDWIDTH_CELLULAR_DATA,OPUS_PAYLOAD_TYPE,SUPPORTWINDOWSAUTHENTICATION,ALLOW_CREATE_LOCAL_CONTACTS,ESMREFRESH,MEDIAENCRYPTION,EWSENABLED,DSCPAUD,SUPPORTEMAIL,ACSSRVR,DIALPLANEXTENSIONLENGTHLIST,ENCRYPT_SRTCP,ESMSECURE,VIDEO_MAX_BANDWIDTH_ANY_NETWORK,AUTO_AWAY_TIME,LOG_VERBOSITY,UNIFIED_PORTAL_SSO,DSCPAUD_IMMEDIATE,ANALYTICSENABLED,DSCPVID_FLASHOVERRIDE,BFCP_TRANSPORT,DSCPVID_IMMEDIATE,ENABLE_LOCAL_CONTACT,DSCPSIG,DSCPVID_FLASH,ESMPORT,ACSPORT,CONFERENCE_PORTAL_URI,ESMENABLED,AUTOCONFIG_USESSO,ENABLE_AVAYA_CLOUD_ACCOUNTS,ESMHIDEONDISCONNECT,ENHDIALSTAT,EWSSERVERADDRESS,ACSENABLED,CONFERENCE_FQDN_SIP_DIAL_LIST,APPLICATION_CLOSE_WINDOW,ADDRESS_VALIDATION,WINDOWS_IMPROVIDER_RESOLVE_CONTACT_EXTERNAL,ENABLE_BROWSER_EXTENSION,PSTN_VM_NUM,OUTLOOK_CALL_CONTACT,ENABLE_OUTLOOK_ADDON,WINDOWS_IMPROVIDER,ENABLE_BROWSER_EXTENSION,ADDRESS_VALIDATION,TRUST_STORE,VIDEO_MAX_BANDWIDTH_ANY_NETWORK,DND_SAC_LINK,PSTN_VM_NUM,ENABLE_OUTLOOK_ADDON,OUTLOOK_CALL_CONTACT,ENABLE_LOCAL_CONTACT,HIDDEN_MODE_ENABLED"

    SET LOCKED_PREFERENCES "SIP_CONTROLLER_LIST, SIPDOMAIN, SIPUSERNAME, AGTGREETINGSTAT"

    TLS settings

    SET TRUSTCERTS "SMGR104_cert.crt,CACert_10420.pem"

    SET CONFIG_SERVER_SECURE_MODE 1

    SET PKCS12URL "phoneJ100.p12"

    SET PKCS12_PASSWD_RETRY 4

    SET PKCS12PASSWORD "123456"

  3. Save the 46xxsettings.txt file.