Avaya Contact Center – Extended Capacity provides a subscription license for a fixed number of logged-in users. Only the specified number of licensed users can gain access and use the Avaya Contact Center – Extended Capacity solution at any time without regard to the named user.

Before migrating from your previous contact center, you must determine the maximum number of users that can log in to Avaya Contact Center – Extended Capacity simultaneously and acquire a license for the specified number of users. If more users try to log in, Avaya Contact Center – Extended Capacity denies them access until a license becomes available.

You must also consider the maximum capacity for simultaneously logged-in users. Avaya Contact Center – Extended Capacity supports up to 30,000 concurrent agents and 5,000 concurrent supervisors.