Logging in as an agent

Last Updated : Dec 29, 2021 |

About this task

Verify that you can log in to endpoints with the agent login ID and password associated with the migrated agent configuration. This procedure describes how to log in as an agent to Avaya J100 Series IP Phones and Avaya 9600 Series IP Deskphones.

For more information about agent login in a CTI application, see your CTI application documentation.

Before you begin

Obtain the agent login ID and password associated with the migrated agent configuration.

Procedure

  1. To access the Login screen, do one of the following:
    • On Avaya J100 Series IP Phones, go to Main Menu > Features > Agent Login.

    • On Avaya 9600 Series IP Deskphones, go to Features > Agent Login.

  2. In Agent ID, enter the agent login ID.
  3. In Password, enter the agent password.
  4. Press Enter.