Verify that the contact center routes emergency calls correctly. Verify that the emergency services receive the information about the endpoint location.
For more information about emergency calling, see the features section in Avaya Contact Center – Extended Capacity Solution Description.
Before you begin
Ensure that you have an emergency service for testing calls. You can book a call time with the emergency services, use the 933 service for testing, or configure a test PSAP.
Configure a SIP server, a network location, a dial plan, and number adaptations for emergency calls. For more information about configuring contact center objects, see Administering Avaya Contact Center – Extended Capacity.
Ensure that your dial plan allows you to call an emergency service without dialing a prefix.
Procedure
Log in to the agent endpoint with the endpoint credentials.
On the agent endpoint, call the emergency services.
If you book a call time with the emergency services, you must call the emergency number at the specified time.
Verify that the emergency services receive the endpoint location.
Avaya Contact Center – Extended Capacity sends the information about the agent profile assigned to the endpoint. If the endpoint does not have an agent profile configured, the contact center uses the endpoint IP address to locate the endpoint and sends this information to the emergency services.
