Avaya Contact Center – Extended Capacity licensing

You must determine the maximum number of concurrent contact center users that can log in to Avaya Contact Center – Extended Capacity simultaneously and acquire a license for the specified quantity of users.

The number of migration phases

The number of phases depends on the number of contact center objects to migrate from your previous contact center. You must also determine how many contact center objects to migrate during each migration phase.

Audio source migration

You must determine what audio files for announcements and Music on Hold you need to migrate in each phase. The Extraction Utility does not download the audio files used in your previous contact center. You must upload audio files to the Configuration Server manually after using the Extraction Utility for migrating data in bulk.

Endpoint firmware

Avaya Contact Center – Extended Capacity does not support H.323 endpoints. You must determine which endpoints to upgrade to SIP firmware.